But if you read between the lines it is fascinating what isn't said - about Apple's customer focus.

These folks have no advocate at Apple; they worked all this out on their own. At this scale with hardware from Framework or Lenovo or Dell, there'd be a 24/7 hotline with a human to reach.

With its market power Apple can ignore these people - let them suffer, as it were.

I wonder if Ternus' Apple will.. think different.